FREQUENTLY ASKED QUESTIONS
You can customize and synchronize your ProRGB gear using our dedicated desktop software and mobile app (available for iOS and Android). Our products also support standard motherboard and ecosystem sync protocols (such as 3-pin 5V ARGB headers), allowing you to sync effects across your existing PC setup, desk accents, or smart lighting controllers seamlessly.
Most ProRGB accessories connect directly via standard USB, 3-pin 5V Addressable RGB (ARGB), or standard power adapters. If a specific product requires an external controller hub or dedicated power supply (SATA/12V), this will be clearly stated in the product specifications and included in the box.
Yes.
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of delivery as long as the item is in its original packaging and undamaged condition. Once received and inspected at our warehouse, your refund will be processed back to your original payment method within 5 to 7 business days.
Yes. All ProRGB hardware and lighting units include a 1-year limited manufacturer warranty covering hardware defects, LED diode failures, and component malfunctions under normal use. If you experience an issue, contact our support team with your order ID and a brief video/photo of the fault to receive a free replacement or repair.
